UtahPros Terms of Service

Effective date: September 30, 2026. Operator: Flowbridge Technologies LLC. Website: https://usetodos.com.

UtahPros — powered by TODO’S is a product and service operated by Flowbridge Technologies LLC.

UtahPros (powered by TODO’S) is operated by Flowbridge Technologies LLC. This version replaces the version effective May 30, 2026.

Please read these Terms of Service carefully. By accessing or using UtahPros, you agree to these terms and to any policies linked from them, including the Privacy Policy and Refund & Cancellation Policy.

1. What UtahPros is

UtahPros is a Utah-based local services marketplace that helps clients post projects, compare local bids, book services, exchange messages, receive invoices or receipts, and coordinate completion with independent workers/providers and business/corporate providers.

UtahPros may also offer tools for worker profiles, portfolios, verification information, service areas, business/corporate work orders, team operations, AI receptionist or intake workflows, revenue visibility, and worker management. UtahPros may support supplies or equipment rental features that help users list, request, reserve, rent, deliver, return, or coordinate rental-related items.

Unless we expressly state otherwise in writing, UtahPros is a platform provider. We do not perform the services posted by clients and we are not a party to the separate work agreement between a client and a provider.

2. Accounts and eligibility

You must provide accurate account information and keep it current. You are responsible for activity under your account and for protecting your login credentials.

You may use UtahPros only if you can form a binding agreement and comply with applicable laws. If you use UtahPros for a company, property manager, team, or other organization, you represent that you have authority to bind that organization.

3. Clients, providers, and business users

Clients are responsible for posting accurate project, location, timing, budget, property, vehicle, appointment, rental, and access details. Providers are responsible for reviewing project details, setting their own bids or offers, honoring accepted commitments, performing work safely and lawfully, and maintaining any licenses, insurance, permits, tools, supplies, or qualifications required for their services.

Business/corporate providers and team administrators are responsible for worker permissions, workspace activity, customer intake, work order accuracy, and compliance with laws that apply to their operations.

Workers/providers are independent from UtahPros. Nothing in these terms creates an employment, franchise, agency, partnership, joint venture, or exclusive relationship between UtahPros and any user.

4. Projects, bids, bookings, and messages

Project posts, bids, bookings, messages, invoices, receipts, profiles, photos, portfolios, verification badges, reviews, and availability information may be user-submitted and may change. You should review details, ask questions, and confirm scope, price, timing, materials, cancellation rules, access requirements, safety conditions, and rental terms before accepting work or making payment.

UtahPros may provide messaging, intake, AI-assisted workflows, reminders, notifications, and other tools, but users remain responsible for reviewing information and making final decisions.

5. Supplies and equipment rental features

UtahPros may allow users to list, request, book, rent, deliver, pick up, return, or coordinate supplies, tools, equipment, materials, vehicles, or other rental-related items. The listing party is responsible for accurately describing each item, availability, condition, allowed use, deposit requirements, late fees, damage terms, pickup or delivery requirements, safety instructions, and any legal restrictions.

Renters are responsible for using rental items safely, lawfully, and only as permitted, and for returning items in the agreed condition and time window. UtahPros may help document rental activity, messages, payments, deposits, receipts, disputes, and support requests, but UtahPros does not own, inspect, warrant, or control user-listed rental items unless we expressly say otherwise in writing.

6. Payments, Stripe, and platform fees

UtahPros uses Stripe and Stripe Connect or related Stripe services to process payments, support payouts, maintain payment records, manage connected accounts, and help with receipts, refunds, disputes, and compliance checks. Your use of payment features may also be subject to Stripe terms, identity checks, payout requirements, risk review, and financial institution rules.

UtahPros uses a 7% marketplace fee model. Clients may pay a 7% service charge or upcharge on marketplace transactions. Workers/providers may receive 7% less as a platform fee. Taxes, Stripe or other third-party processing fees, payout costs, refunds, chargebacks, credits, adjustments, deposits, rental fees, late fees, damage charges, and legally required deductions may also apply.

Fee example: for a $100 job, the client may pay $107 before taxes and other charges, and the worker/provider payout may be $93 before third-party processing, payout, refund, chargeback, or tax adjustments.

Providers are responsible for their own taxes, reporting, expenses, employees, subcontractors, licensing, and insurance. UtahPros may withhold, reverse, delay, or adjust payouts where required for refunds, disputes, chargebacks, suspected fraud, legal compliance, account verification, platform policy violations, or Stripe requirements.

7. Bid Acceptance, Worker Qualification Review, and 48-Hour Review Window

Before accepting a bid, clients should review the worker/provider’s profile, reviews, experience, license information, insurance information, certifications, and any other qualifications that may be required for the job. UtahPros is a marketplace platform operated by Flowbridge Technologies LLC. UtahPros does not perform the work, supervise the worker/provider, verify that a worker/provider holds every license, certification, permit, bond, or insurance required for a specific job, or guarantee the quality, legality, safety, or outcome of any services performed.

Clients are responsible for determining whether a worker/provider is suitable for their project and whether any license, certification, permit, insurance, or other qualification is required under Utah law, local rules, or project-specific requirements.

When submitting a request, a client may choose to ask providers to supply license, insurance, or similar documents. Requesting one or more documents keeps the 48-hour qualification-review window described below; choosing not to request any documents waives that 48-hour review window, and the job may proceed without a qualification-review hold. Whether a client has, or has waived, the 48-hour review window is shown to the client before they accept a bid.

If the client requested documents, then after the client accepts and funds a bid the client has a 48-hour qualification-review window to review the worker/provider’s information — including any documents the provider uploads — and cancel the job. If the client cancels within that 48-hour review window, the client is eligible for a full refund, subject to these terms, the Refund & Cancellation Policy, payment processor and card-network rules, fraud or risk review, and applicable law. If the client did not request any documents, there is no 48-hour qualification-review window, the job may proceed without that hold, and a full refund is not guaranteed solely because the client later decides not to proceed.

The 48-hour period is a qualification-review hold. The worker/provider should not begin work during the review window unless the client expressly authorizes an early start or the review window expires. If the client authorizes the worker/provider to start before the review window ends, the automatic 48-hour full-refund qualification-review cancellation right ends at that time, and a full refund is no longer guaranteed solely because the client later decides not to proceed with that worker/provider.

Authorizing an early start does not waive the client’s other rights. The client may still report no-shows, disputes, fraud, safety concerns, incomplete or defective work, or other issues under UtahPros’s policies and the Refund & Cancellation Policy.

After the 48-hour review window expires, the job may proceed as scheduled and a full refund is not guaranteed. Cancellations, disputes, refunds, and chargebacks requested after the review window are handled under UtahPros’s policies, the Refund & Cancellation Policy, payment processor rules, and applicable law, and the remedy available may be limited based on the facts.

8. Cancellations, refunds, and disputes

Cancellations and refunds depend on project status, provider work, rental status, payment status, user conduct, Stripe processing, and applicable law. The current launch policy is posted on the Refund & Cancellation Policy page.

Users should try to resolve project, booking, payment, quality, scope, access, damage, lateness, or rental-return issues directly and respectfully through UtahPros messages when possible. UtahPros may review support requests and may decide whether to issue credits, refunds, payout adjustments, account actions, or other remedies at our discretion and subject to applicable law.

9. User content and acceptable use

You are responsible for content you submit, including project posts, messages, photos, portfolio examples, reviews, bids, business intake details, rental listings, and profile information. You grant UtahPros a worldwide, nonexclusive license to host, display, reproduce, modify, and use that content as needed to operate, improve, market, and support the platform.

You may not use UtahPros to violate laws, misrepresent services, post unsafe or illegal work, infringe rights, harass others, collect data without permission, bypass platform payments, manipulate bids or reviews, submit malicious code, interfere with platform security, or use automated tools in a way that harms the service.

UtahPros has zero tolerance for objectionable content or abusive users. You can report a message, profile, or review and block any user from within the app. We review reports within 24 hours and may remove content and suspend or remove accounts that violate these terms.

10. Safety, compliance, and verification

UtahPros may display verification, profile, portfolio, or trust information, but those indicators are not a guarantee of quality, safety, legality, insurance, licensing, background, or suitability. Users are responsible for evaluating who they work with and for complying with safety requirements, property rules, workplace rules, road or vehicle requirements, rental laws, consumer protection laws, tax rules, and professional licensing laws.

11. Service availability and changes

UtahPros is launching in Utah and may expand, change, pause, or discontinue features, categories, business tools, AI intake features, rental features, fees, promotions, or geographic availability. We may suspend or terminate accounts or transactions that appear risky, fraudulent, abusive, unlawful, unpaid, or inconsistent with these terms.

12. Disclaimers

UtahPros is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, Flowbridge Technologies LLC disclaims warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranty that the platform, providers, clients, business tools, AI outputs, rental items, payment features, or user content will be accurate, safe, uninterrupted, profitable, or error-free.

13. Limitation of liability

To the fullest extent permitted by law, Flowbridge Technologies LLC will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, business interruption, property damage, personal injury, provider conduct, client conduct, rental item condition, third-party services, Stripe actions, chargebacks, or payment delays arising from or related to use of UtahPros.

14. Indemnity

You agree to defend, indemnify, and hold harmless Flowbridge Technologies LLC, its owners, officers, employees, contractors, and service providers from claims, damages, losses, liabilities, costs, and expenses arising from your use of UtahPros, your content, your services, your rental items, your business operations, your payments or payouts, your violation of law, or your violation of these terms.

15. Dispute resolution, arbitration, and class action waiver

Before filing a formal claim, you agree to contact us at legal@usetodos.com and try to resolve the dispute informally. If a dispute cannot be resolved informally, you and Flowbridge Technologies LLC agree that disputes will be resolved by binding individual arbitration, except where applicable law gives you a non-waivable right to bring a claim in court or where either party seeks relief in small claims court or for intellectual property misuse.

You and Flowbridge Technologies LLC agree to bring claims only on an individual basis and not as a plaintiff or class member in a class, consolidated, representative, private attorney general, or similar proceeding, to the fullest extent permitted by law.

16. Governing law

These terms are governed by Utah law, without regard to conflict-of-law rules, except where federal law controls or applicable law requires otherwise.

17. Contact

Questions about these terms can be sent to legal@usetodos.com or support@usetodos.com.