Help & FAQ
A few things,
made clear.
The service loop, provider offers, fees, and the choices you make before work begins.
No matching questions. Try another search or contact support.
For customers
How does UtahPros work?
Post a request with the service, location, scope, and timing. Local providers send offers. Compare the details and their work, choose a provider, and agree on the plan. After the job, share feedback and reconnect with a provider you want to use again.
Do I have to choose the lowest offer?
No. Compare what is included, timing, experience, portfolios, and relevant qualifications alongside the price.
Is UtahPros the company doing the work?
No. UtahPros is a marketplace operated by Flowbridge Technologies LLC. Providers are independent and responsible for their services and required qualifications.
Can I check documents before the job proceeds?
Yes. Request license, insurance, or similar documents when you submit your request to keep the 48-hour qualification-review window. It begins after you accept and fund a bid. Requesting no documents waives that window. See the Terms and Refund Policy for the complete conditions.
What happens if I authorize an early start?
Authorizing an early start ends the automatic 48-hour full-refund qualification-review cancellation right. Other rights to report issues, disputes, no-shows, or defective work remain under the published policies.
Where can I use UtahPros?
UtahPros welcomes customers and providers across Utah. We are concentrating early provider outreach in Northern Utah and along the Wasatch Front. Availability varies by service, city, and provider participation.
How do I join early access?
Use the early-access page to prepare an email for the UtahPros team. Choose whether you are a customer, provider, or business, then share your city and the services you need or offer.
Are the profiles in the interactive example real?
The walkthrough uses fictional providers, illustrative prices, and stock portfolio photos. It demonstrates the service loop and does not show live provider availability or book work.
For providers
What should I include in my profile?
Use an accurate business or profile name, service areas, specialties, relevant credentials, and clear photos of your own work. Connect only social accounts you control.
Can I set my own prices and schedule?
Yes. Providers set their offers, availability, and service details. Make inclusions, exclusions, materials, travel, and any conditions clear before the customer accepts.
How does the document-review hold affect me?
If the customer requested qualification documents when posting, the 48-hour window begins after they accept and fund your bid. Provide the requested information. Do not start during that hold unless the customer expressly authorizes early start or the window expires.
Does UtahPros verify every document?
No blanket verification is promised. Providers remain responsible for required licenses, insurance, permits, qualifications, and lawful performance. Customers may review documents and check their details.
How do provider fees work?
The published marketplace model deducts 7% from the provider’s job amount. A $100 job illustrates $93 before other applicable adjustments. Payment processing, taxes, payout costs, refunds, chargebacks, and other adjustments can affect the final amount.
How do I join?
Prepare an early-access email with your services, city, service area, and contact information. The UtahPros team can help with availability and the next onboarding steps. This website does not create an app account.
Payments & account help
What fees apply?
The published marketplace model adds 7% for customers and deducts 7% for providers. Other applicable adjustments can affect final totals. See the fee example.
How do I request a refund?
Email billing@usetodos.com or support@usetodos.com with your account email, transaction date, amount, provider or client name, project details, and reason. Eligibility depends on the published policy and transaction circumstances. Read the Refund Policy.
How do I delete my account?
Use Settings → Account / Login & Security → Delete account in the app, or follow the published email instructions. Account deletion instructions.
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Coming soonUtah early access. Availability varies by service and city.