TODO’S Refund & Cancellation Policy

Effective date: May 30, 2026. Operator: FLOWBRIDGE Technology LLC. Website: https://usetodos.com.

This Refund & Cancellation Policy applies to marketplace transactions on TODO’S, including jobs, bids, bookings, invoices, receipts, provider services, business/corporate work orders, and supplies or equipment rentals.

1. General approach

Refund eligibility depends on the project scope, accepted bid, booking status, provider work performed, rental item status, timing, user communications, payment status, Stripe processing, applicable law, and any written agreement between the client and provider.

TODO’S may review refund and cancellation requests, request supporting information, and decide whether to issue a refund, credit, payout adjustment, partial refund, or no refund. Some amounts may be non-refundable once work has started, materials or supplies have been purchased, rental items have been reserved or delivered, or third-party payment costs have been incurred.

2. Marketplace fees and payment adjustments

TODO’S uses a 7% marketplace fee model. Clients may pay a 7% service charge or upcharge, and workers/providers may receive 7% less as a platform fee. Refunds, chargebacks, disputes, Stripe processing, taxes, payout costs, rental deposits, damage fees, late fees, and other adjustments may affect the final amount paid or received.

Fee example: for a $100 job, the client may pay $107 before taxes and other charges, and the worker/provider payout may be $93 before third-party processing, payout, refund, chargeback, or tax adjustments.

Stripe or financial institutions may control processing timelines, payment reversals, dispute windows, card-network rules, and bank posting times.

3. Client cancellations

If a client cancels before a provider accepts, begins work, purchases materials, reserves time, or incurs costs, a refund may be available. If a client cancels after acceptance, dispatch, appointment scheduling, material purchase, rental reservation, delivery, or work start, cancellation charges, partial payments, or provider compensation may apply.

4. 48-Hour Worker Qualification Review Window

The 48-hour qualification-review window is optional and depends on a choice the client makes when submitting the request. If the client asks providers to supply license, insurance, or similar documents, the client keeps a 48-hour review window. If the client does not request any documents, the client waives the 48-hour review window and the job may proceed without that hold. Whether a client has, or has waived, the window is shown to the client before they accept a bid.

If the client requested documents, then after the client accepts and funds a bid the client has 48 hours to review the worker/provider’s profile, reviews, experience, license information, insurance information, certifications, any documents the provider uploads, and other qualifications for the job. During that 48-hour window, the client may cancel the job and is eligible for a full refund if they decide not to proceed, subject to TODO’S’s policies, payment processor and card-network rules, fraud or risk review, and applicable law. If the client did not request documents, there is no 48-hour qualification-review window and a full refund is not guaranteed solely because the client later decides not to proceed.

The 48-hour period is a qualification-review hold. The worker/provider should not begin work during the review window unless the client expressly authorizes an early start or the review window expires. If the client authorizes the worker/provider to start before the review window ends, the automatic 48-hour full-refund qualification-review cancellation right ends immediately, and a full refund is no longer guaranteed solely because the client later decides not to proceed with that worker/provider. The client still keeps the right to report no-shows, disputes, fraud, safety concerns, incomplete or defective work, or other issues under this policy.

After the 48-hour review period, full refunds are not guaranteed. Refund eligibility after the review window depends on timing, work already performed, provider preparation or material costs, the scheduled start time, rental, equipment, or supply status, dispute evidence, and payment processor rules.

This 48-hour review window applies specifically to a client’s review of an accepted worker/provider. The other cancellation, no-show, dispute, chargeback, and rental rules in this policy continue to apply before a bid is accepted and after the review window expires.

Examples. If a client accepts a bid and, within 48 hours, discovers that the provider is not properly licensed for the requested job, the client may cancel under this review-window policy and be eligible for a full refund. If a client waits beyond 48 hours and the provider has already prepared, purchased materials, reserved time, or started work, a full refund may be limited and any refund will be reviewed under this policy.

Supplies and equipment rentals. If the accepted bid involves supplies, materials, or equipment rental, refund eligibility may be affected by pickup, delivery, use, damage, loss, late return, restocking, preparation, or provider-incurred costs, as further described in the supplies and equipment rentals section below and in the applicable rental listing or agreement.

5. Provider cancellations and incomplete work

If a provider cancels, fails to appear, materially changes the agreed scope, or does not complete agreed work, TODO’S may review the issue and may support a refund, partial refund, credit, payout hold, payout adjustment, or account action depending on the facts.

6. Quality, scope, and dispute reviews

Clients should document issues promptly with messages, photos, screenshots, receipts, and a clear explanation. Providers should respond with relevant work records, completion details, communications, photos, and receipts. TODO’S may consider the accepted bid, messages, evidence submitted, payment status, provider policies, rental terms, and applicable law.

7. Supplies and equipment rentals

Rental refunds and adjustments may depend on reservation timing, pickup or delivery status, item condition, allowed use, late return, missing parts, damage, cleaning, deposits, cancellation terms, and evidence from both parties. Renters may be responsible for loss, damage, late fees, cleaning fees, replacement costs, or other charges described in the rental listing or agreed through TODO’S messages.

8. Chargebacks and payment disputes

If you file a chargeback or payment dispute with your bank or card issuer, Stripe and card-network rules may apply. TODO’S may share transaction records, messages, receipts, project details, rental records, and support history with Stripe, payment processors, financial institutions, or card networks to respond to the dispute.

9. How to request help

Email billing@usetodos.com or support@usetodos.com and include your account email, transaction date, amount, provider or client name, project or rental details, and the reason for the request.